Country
Rate (€)
Algeria
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Angola
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Australia
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Bangladesh
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Bangladesh - Mobile
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China
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Egypt
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Egypt mobile
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Hong Kong
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India
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Terms of Use

General Terms and Conditions of EPhona Mobile

  • Scope of validity and Commencement
    • These general terms and conditions including the pricing and any wording contained on marketing materials and packaging including operating manual apply to all prepaid telecommunication services (the “Services”) and to the purchase of mobile phone handsets and SIM Card (the “Products”) hereafter together referred to as the “Agreement”. The currently valid and binding version of the Agreement shall be published on the Internet at www.ephona.co.uk
    • The Products are provided by EPhona Mobile Limited with a registered office at 790 Uxbridge Road, Hayes, Middlesex, UB4 0RS (“EPhona Mobile”).
    • The Services are provided by Voicetec with a registered office at 790 Uxbridge Road, Hayes, Middlesex, UB4 0RS (“EPhona Limited”).
    • In this Agreement, “we” and “our” shall refer to EPhona Mobile and/or EPhona Limited as the context requires.
    • The Agreement shall remain valid and active until terminated in accordance with the terms and conditions herein.
    • Any natural person, legal entity or partnership, who uses the Services (when your account is first activated) will be deemed to have accepted this Agreement and will be referred to as a customer (hereinafter “Customer” or “you”) of EPhona Mobile Limited.
    • The Agreement shall apply to all Services rendered by EPhona Mobile – whether for a fee or free of charge.
  • Products and Services provided by Us
    • EPhona Limited and EPhona Mobile shall exercise such reasonable skill and care in the provision of the Products and/or Services as may be expected of a reasonably competent mobile virtual telecommunications network operator.
    • We will aim to provide the Services using the Network which is a combination of the EPhona Mobile’s network and that of a UK mobile network work operator (the “Network”). You acknowledge that this agreement is subject to Network service levels and roaming agreements that currently exist between the mobile phone networks and that these are outside of the control of EPhona Mobile.
    • EPhona Mobile does not represent or warrant that the Products and the operation of the Services (or related products or services, including those of third parties) will be uninterrupted, timely, secure or error-free or that it will meet the Customer’s specific requirements, even if those requirements have been notified to EPhona Limited and/or EPhona Mobile in advance.
    • The quality and the availability of the Services or related Products and services is subject to certain limitations, including the proximity of base stations and circumstances beyond EPhona Mobile’s reasonable control including, but not limited to, geographic and atmospheric conditions and the functional capability of the Products. The maintenance of the Network varies depending on location. The quality and coverage of the Services depends partly on the Products, partly on the Network and partly on other telecommunications networks or services to which the Network is connected. The Services might be adversely affected by too many people trying to use the Network at the same time, physical features (such as buildings and underpasses) and by atmospheric conditions or other causes of interference. In particular, EPhona Mobile does not warrant that calls will not be dropped, GPRS connections will not be lost, transmission of data calls shall occur at any particular speed or time or that all traffic (including certain capacities) can or will be transmitted by the Network or there will be absolute protection of its Network against unauthorised access or interception.
    • The Services supplied under this Agreement shall continue to be supplied for 80 days following your last use of the Services provided that you have sufficient call credit except in the event that this agreement is terminated earlier in accordance with clause 10. At the end of such period the Services will cease to be available to you regardless as to how much, if any, unused call credit you have remaining on your account.
    • If the provision of the Services and Products is prevented or delayed by any act or omission caused by you or any third party, EPhona Limited and/or EPhona Mobile shall not be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from any such prevention or delay.
    • EPhona Limited and/or EPhona Mobile may, from time to time, and without notice, change the Services and Products in order to comply with applicable safety, regulatory or statutory requirements, provided that such changes do not materially affect the nature, scope of, or the charges for the Services and Products.
    • EPhona Mobile may modify or suspend the Services wholly or partially, with or without notice, if such notice is deemed necessary by EPhona Mobile (e.g. for maintenance, upgrading, security, emergency or other valid reasons) or by an authorised authority. All reasonable efforts shall be made to minimise such Service disruptions. However, some interruption may be inevitable.
    • If applicable, we will use reasonable efforts to enable you to obtain access to networks when you travel to other countries. We call this “roaming”. You should bear in mind that overseas networks may also be limited in quality and coverage and that we have no control over them. Access to overseas networks will depend upon the arrangements between the foreign operators. We cannot therefore offer you any guarantee about roaming services. If you use Services from a country outside the UK your use of the Services may be subject to different laws and regulations that apply in that country. EPhona Mobile is not liable for your failure to comply with those laws or regulations. You don’t have to pay for receiving calls except when you roam on a foreign network. You will pay for the international leg of the calls that you receive while abroad.
    • We reserve the right, without prejudice to any other provisions of this Agreement, to issue such reasonable instructions concerning the use of the Services as may be necessary in the interests of safety, quality of Services, other Customers or telecommunications Services as a whole, or for any other valid reason we deem sufficient.
    • We reserve the right to bar certain numbers from the Services, to bar roaming or disconnect the Services and SIM Cards on a temporary or permanent basis if there are reasonable grounds to suspect fraudulent activity or where we would suffer direct loss.
    • Usage of the Product and Service is limited to fair and reasonable usage. Our Services and tariffs assume fair usage of the Service by you. In the event of fair usage not being sustained on your account, we reserve the right to review the rates and tariffs applied to your account or to terminate the Services and in this event, such termination shall be deemed to have been made by you.
    • We may have to alter the number of your mobile phone, or any other name, code or number associated with the Services.
    • The Customer may not make certain types of calls using the Products and Services. Please refer to EPhona Mobile’s Customer handbook and/or EPhona Mobile’s website www.ephona.co.uk for details. Special Rate Services are not available unless requested through the EPhona Mobile Customer Service.
    • All incoming voice calls which are not answered or which are received when the product is busy, switched off or out of coverage will be automatically diverted to the EPhona Mobile voicemail Services (provided the Customer has activated it) and this functionality may not be altered. In the interest of other users, we must limit the number and duration of the messages that can be left on your voicemail service. Please note that confidentiality of messages cannot be guaranteed. You must not (nor allow others) to record any abusive, obscene or hoax messages likely to cause offence.
    • We shall always display the Customer’s telephone number to such persons.
    • A standard text message is 160 characters long, but sometimes handsets let you send longer ones. In that case, the message will be divided up into the number of text required to convey the message. Each one of these will be charged at the standard rate. Receiving text messages from another mobile whilst in the UK is free. Premium rate, international, text messages sent and received whilst abroad, reverse charged, sending text messages to a non-UK based phone and long text messages are not included in the standard rates so additional charges may apply. The cost for sending a text message is deducted from your top-up credit shortly after it’s sent. Delivery cannot always be guaranteed.
    • Using EPhona Mobile MMS you can send long text messages, picture messages and video messages. A long text message, picture message and video message is limited to a maximum size of 300 kilo bytes. If a message contains multiple media items you will be charged for the most expensive item in the message, for example, send a message containing a picture and a video clip you are charged the video message price. Messages sent whilst abroad, premium rate and reverse charged messages are not included in the standard rate so additional charges may apply. Please note that not all handsets can send and receive MMS.
    • If we have provided you with your mobile handset, your mobile handset is likely to be locked to the Network. You must not insert another operator’s SIM Card into the Mobile without an unlocking code (which is not your PIN code). We will on request provide an unlocking code for a fee at our discretion. Failure to enter the correct unlocking code may result in your Mobile becoming permanently blocked. Contact the EPhona Mobile customer care helpline for further information on the qualifying period, applicable conditions and charges. This clause does not apply if you purchased a SIM Card-only pack and, at the time of purchase of the SIM Card, you are connected to a network other than the Network.
    • If you bought a EPhona Mobile handset, you may return at your own cost the handset to the same point of purchase within 14 days of receipt in order to receive a full refund of the amount you paid for the phone, provided the EPhona Mobile handset is undamaged, in good working order, the original packaging is present including all accessories and SIM Card. Any Services, free or discounted Products, vouchers, coupons or any gift or inducement of any type received as a result of purchasing the phone must be returned. EPhona reserves the right to reject returns if any content is missing, the Product is damages or marked, or is considered to be in poor condition.
    • If your EPhona handset, SIM Card or accessories develop a fault or need a repair as a result of them being defective within 6 months of the original purchase date, then please contact the EPhona Customer service on 087 0075 5588 who will help or arrange for your phone or accessories to be repaired or replaced under the terms of the manufacturers warranty. If the manufacturer’s warranty, as set out in the warranty information which accompanies the handset, has an extended warranty beyond this 12 month period, then please contact the manufacturer under the terms of their warranty during this extended period. EPhona Mobile reserves the right to repair your phone or accessories back to good working order or to replace them with a new or reconditioned handset or accessories of the same manufacturer and model, or where the model has been discontinued or EPhona Mobile is unable to source it, replace it with a model with substantially the same features and functionality. Please note that it may take between 14 to 28 days (or on occasion longer) for EPhona Mobile to do this. All Products returned to the Customer will be subject to a per unit delivery charge (currently £10 such charge may be amended from time to time by EPhona Mobile) EPhona Mobile reserves the right to charge an administration fee for any items that are returned as faulty under the warranty that prove not be faulty.
    • You must not reverse the charges on any telephone call or accept a reverse charged call. This applies if you loan/give your mobile to someone else.
    • The maximum call length is 23 hours, 59 minutes and 59 seconds.
    • At our discretion we can refuse to provide any part of the Services to you. If you feel that your Mobile should not be barred, please contact the EPhona Mobile customer service on 087 0075 5588.
  • Customer's obligations
    • The Customer is advised to keep EPhona Mobile continuously informed of their current personal data such as name and address and to notify EPhona Mobile of any changes in this respect without delay online or by post. The Customer is advised that we shall always promptly comply with any valid notice under the Regulation of Investigatory Powers Act 2000 or similar or successor legislation.
    • The Customer shall treat as confidential all contractual data such as his PIN code or PUK code as well as any other codes and passwords and in particular shall store such data in a safe place and is not to provide access to anybody. In the event of failure to comply with such safety regulations, the Customer shall be liable for any and all damage arising there from. The Customer shall inform us as soon as possible if your phone and SIM Card (Products) is lost, stolen, damaged, or destroyed or likely to be used in an unauthorised manner and to co-operate with EPhona Mobile in our reasonable security and other checks. The Customer further agrees that if the mobile phone and/or SIM Card is lost, stolen, damaged or destroyed or used without your authority, we shall have no obligation to make a refund to you of the credits left on your Account.
    • The Customer is responsible for the acts and omissions of all persons using the Services and the Customer’s Product. Without prejudice to any provision of this Agreement, the Customer agrees:
      • they are wholly responsible for the content of your use of the Service and we shall not be responsible or liable for any call content sent or received by the Customer (including content which contains a virus or other harmful or unlawful material). We make no representation and give no warranty as to the quality, accuracy, correctness, completeness or suitability of any call content. The Customer’s reliance on or use of call content is at its sole risk.
      • not attempt to gain or permit or allow actively or inactively to permit any third party to attempt to gain unauthorised access to the Service or to use the Service to access the internet.
      • not to use or permit the use of the Services or the Product for any improper, indecent, immoral, obscene, unlawful, harassing, harmful, unauthorised, defamatory, offensive or fraudulent purpose or to cause any injury, offence or annoyance to any person or to send unsolicited commercial messages to any person;
      • not to use or permit the use of the Services or the Product, so as to cause the operation of the Network or the quality of Services to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system (not to misuse and/or abuse the Services and/or the Network;
      • to only use type-approved Product with the Network, to comply with these terms and conditions, all laws, regulations and user guides governing its use and to remain solely responsible for the manner in which the Product and/or Services is used;
      • to comply with the terms of any legislation or any licence applicable to the Customer or us; When using the Services of EPhona Mobile the Customer is obliged to observe this Agreement, any and all other contractual provisions as well as the legal regulations. These Services must in particular not be used for criminal activities.
      • to comply with all reasonable instructions or requests of EPhona Mobile or an authorised authority and/or any other telecommunications operator, in particular as to the manner of using the Services and in relation to the investigation of any offences;
      • not to incite, encourage or induce members of the public to call a particular number SIM Card simultaneously where this may adversely affect the Services;
    • The Customer agrees to observe and comply in every respect with the terms of the Agreement and all relevant codes of practice on number portability as may be issued from time to time by the Government or Regulator or other competent authority.
    • Services must not be exploited commercially to the detriment of EPhona Mobile or any third party reselling may only occur upon the prior written consent of EPhona Mobile. Enterprises, which are affiliated with a Customer, are also considered third parties within the meaning of this clause.
    • You will co-operate with us in all matters relating to the provision of the Services.
    • You will be solely responsible for providing the Product necessary to access the Services, including but not limited to Mobile Handsets.
  • Prices
    • The current up-to-date binding prices are published at all times on the Internet at www.ephona.co.uk. The pricing is inclusive of VAT. If the EPhona Mobile SIM Card contains an initial credit and/or promotional credit that will be credited to the Customer’s account in accordance with the terms and conditions applicable to that offer.
    • The Products are provided by EPhona Mobile. The credit vouchers (Services) are issued by EPhona Limited and redeemed by EPhona Mobile Limited.
    • You pre-pay for the Services by topping up your account with us. You do this by purchasing Top-Ups as set out in the rules relating to the EPhona Mobile tariffs and Services at www.ephona.co.uk. Your pre-payments for Top-Ups are not repayable by us nor is interest payable on any credit you have with us. Each time the Services are used by you (or someone else using your Mobile), the Top-Ups you have purchased are reduced, by reference to the relevant tariffs in the EPhona Mobile tariffs. Please be aware that the internet or electronic top-up is not always secure so be careful when using it. For the avoidance of doubt any physical Top-Up voucher shall expire by the date stated on the voucher.
    • Except in the case of an obvious error, our records determine how much your account is topped up and the rate of use of the Services.
    • The call charges for international calls are stated and charged per minute and will be rounded up to the next whole minute. Therefore the minimum call charge shall be for one minute at prevailing rates.
    • The call charges for National Mobile and Landline calls are stated and charged per minute and will be rounded up to the next whole minute. Therefore the minimum call charge shall be for one minute at prevailing rates.
    • The Customer will be given due notice of price increases for Services of EPhona Mobile, which can be implemented at any time and can be effective from any date. If the Customer continues to use the Services after the entry into force of changes in prices, the new prices will be considered as accepted. Tariffs for roaming and prices for value-added services, special services and short numbers may be amended at any time.
    • Please insure your Mobile Product for its replacement value (including cover against calls made if it is lost or stolen). If your SIM Card is stolen, damaged, destroyed or lost, we have no obligation to give you any refund for any Services that you have paid in advance or for the cost of the SIM CARD. Please contact us immediately so that we can prevent further calls being made using it.
    • If you owe us any money and this is not paid when it should have been paid, we may recover this from any credit balance on your Top-UP account held by us. We may charge you interest daily on the unpaid amount at the rate of 2% per annum above the base rate of Barclays Bank from time to time.
  • Intellectual property rights
    • The title and goodwill attaching to the names, trademarks, copyright, brands and logos of EPhona Limited and/or EPhona Mobile shall remain vested in EPhona Limited or EPhona Mobile at all times.
    • The Customer shall not copy EPhona Limited or EPhona Mobile’s names, trademark, pictures, brands and logos, nor copy any of EPhona Limited or EPhona Mobile’s manuals or documentation, without our prior written consent.
    • The intellectual property rights (“IPR”) in the SIM Card, Products and Services (including the software) does not belong to you and is supplied to you, under a revocable, non-transferable, and non-exclusive licence, by us for proper use of the Services only. You may not copy any of the IPR. If Product is disconnected from the Services or if we change the IPR you must either destroy the SIM Card or return it to us, as we may request. If it is not returned, on request of us, you must pay for the SIM Card (or its replacement) at the price sated in the price plan at that time.
    • EPhona Mobile grants the Customer a revocable, non-transferable and non-exclusive right to use the Services and Products provided by EPhona Mobile in accordance with, and for the duration of, this Agreement. EPhona Mobile or the licensor fully retains the rights to all corresponding intellectual property rights. If a Customer, in connection with this, infringes licensing rights of third parties and EPhona Mobile is held liable therefore, the Customer shall hold and indemnify EPhona Mobile harmless against any such claims.
  • Data protection
    • For the purpose of this Clause 6, Personal Data shall include the following:
      • All information provided by you on activating your Mobile/SIM Card; as part of your use of the Services; and/or should you choose to register your use of Mobile number with us.
      • Call, network and traffic information generated by your use of the Service covered by these terms and conditions or your use of Products, services and content accessed via or facilitated by your use of the Products, Services covered by these terms and conditions, including but not limited to your Mobile number, the numbers you call, the type, date, time, location, duration and cost of calls, messages or other communications.
      • Information obtained from third party sources such as our suppliers, marketing organisations or credit reference agencies.
      • If you have special needs, we may process sensitive personal data about your health, where you have advised us about those special needs.
    • EPhona Mobile undertakes to process Customer data with care and to comply with the provisions of the Data Protection Act and for transfers to EPhona group, affiliate companies or other carefully selected third parties, we are subject to EPhona Mobile policies on data protection and security. Attention is invited to the fact that the storing, processing and forwarding of personal data abroad may be subject to other laws than those applicable in United Kingdom.
    • EPhona Mobile may contact the Customer by SMS, email or any other means from time to time in connection with the provision of the Services.
    • Your personal data may be used by EPhona Mobile, its group and affiliate companies or carefully selected third parties for the following general business-related purposes:
      • Passed onto any third party assisting EPhona Mobile in running the Network and to assist them in running the network and providing the Services, whether that use is direct or indirect.
      • Account management such as charging enquiries, and to provide customer care activities (including answering your queries).
      • Processing your applications and orders, and to supply and manage any services or products which we provide.
      • Monitor and maintain the quality and security of the Network, Products and Services.
      • Protect us, our assets, including any intellectual property rights and our brand, our employees and customers from activities that might cause loss or damage.
      • Comply with any legal, governmental or regulatory requirement imposed on us or in connection with legal proceedings, including in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.
      • Analyse for the purposes of understanding our customers’ use of products and Services, individual needs and business trends in order to develop and improve our and our group companies’ products and services, new developments, tariffs, special offers, discounts and awards.
      • Activities connected with the running of our business such as personnel training, testing and maintenance of our IT systems.
      • n connection with the processing of personal data, which is necessary for the conclusion or the execution of a contract, EPhona Mobile may exchange data with or transfer data to authorities or enterprises, which deal with fraud, legal interception, debt collection or credit information.
      • To send you marketing messages about our existing, improved or new products and Services, special offers, promotions, discounts, competitions and awards by post, telephone and other electronic messaging services such as SMS, MMS or video.
      • To carry out customer care surveys.
      • For carefully selected third parties to undertake some of the marketing and customer service responsibilities on our behalf. Therefore, by using your Mobile you consent to your personal data being shared with these third parties.
      • For compliance with the Regulation of Investigatory Powers Act and similar and related legislation or to meet urgent requests by the emergency services.
    • We may also contact you about the Products and Services of carefully selected third parties, which we believe may also be of interest to you without passing control of your personal data to the third party concerned.
    • If you do not wish to receive these marketing messages from EPhona Mobile or wish to change any previously stated preferences, you can notify us by:
      • Sending email to care@ePhona-mobile.co.uk telling us for example “stop EPhona Mobile SMS”, or
      • Calling the EPhona Mobile customer care helpline on 0870 075 5588 or
      • Write to EPhona Mobile, Data Protection, 100 Leman Street, London E1 8EU, UK For Services provided by third parties; in the case of Services provided by external parties, EPhona Mobile cannot guarantee that such “stop” messages sent in response to those messages will not be chargeable and should be assumed as attracting a charge.
    • If you wish to use our Product or Services abroad, for example if you wish to roam on a network abroad, it may be necessary to transfer your information outside of the European Union to that country.
    • We do not include your personal data in any directory or directory enquiry service whether managed by us or a third party, unless you agree to its inclusion. If you wish to have your personal data included in such services, you should contact our EPhona Mobile helpline.
  • Liability of EPhona Mobile and Indemnity of Customer
    • Nothing herein shall limit our liability for death or personal injury caused by our negligence, or for fraudulent representation.
    • EPhona Mobile and EPhona Limited will not be liable in contract, tort (including negligence) or otherwise for direct or indirect losses, damages, inconvenience or expense arising under or in connection with the Product or Services and your use of it, loss of revenue, loss of use, lost business or missed opportunities or for any loss or damage that is indirect and/or was not reasonably foreseeable at the time these terms and conditions were entered into.
    • EPhona Mobile’s and EPhona Limited’s joint total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arsing in connection with the provisions of the Services and/or this Agreement shall be limited to the price paid for the Services and in not event shall exceed £100 in any period of 12 months.
    • We shall in no event be liable for any fraud, negligence or misrepresentation by the Customer.
    • We shall have no liability for the acts or omissions of other telecommunication operators.
    • If you are a consumer, the terms of the agreement between us shall not be affected by any rights which you may have under any law and which cannot be excluded by Agreement.
    • The Customer shall at all times indemnify and hold EPhona Mobile and EPhona Limited harmless from and against claims for loss, damage, costs and expenses howsoever arising (directly or indirectly) resulting from the Customer’s breach of any provision of these Agreement, use of Services and/or any unauthorised or illegal acts or omissions of the Customer.
  • Force Majeure
    • We shall not be liable to you or be deemed to be in breach of this agreement by reason of any delay in providing, or any failure to provide any of EPhona Mobile’s obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control. This includes but is not limited to: network failure, services suspension dictated by the network provider in order to carry our repairs, maintenance or updating, where required by law or in order to protect you against any possible harm.
  • Suspension and Disconnection
    • We may suspend the services in whole or part at any time without notice if we have good reason to believe you haven’t complied with one or more of the terms and conditions of this Agreement. We have the right to suspend any or all Services and to terminate the corresponding contract(s) with the Customer without notice. This particularly applies in cases of abuse of the Product and/or Services, including in the event that our facilities and network is being put at risk. In such cases, in lieu of terminating, EPhona Mobile may choose to block the Services. In case of blocking or termination of a contract, the Customer is fully liable for any and all damages.
    • We shall investigate all complaints made whether by or against you and reserve the right to suspend the Services if a compliant has been made against you pending the results of investigation of the complaint. The contract is considered as cancelled when the Services is blocked (e.g. deactivation, porting of number, and so on).
  • Termination
    • If you do not use the Services for a period of 80 days, then this agreement will terminate automatically and shall be deemed terminated by you. Non-usage shall mean that you have not made a chargeable outgoing call for a continuous period of 80 days.  You shall be entitled to terminate this agreement at any time by informing EPhona Mobile. Upon termination for whatever reason, you are not entitled to a refund of any call credit that is on your phone at the date of termination.
    • We shall be entitled to terminate this Agreement immediately where the Customer is in breach of its obligations under this Agreement or in the event of us being unable to provide the Services or where the Customer is suspected of involvement in fraud and gross negligence.
    • The right to immediately terminate the contract for due cause remains reserved by us.
  • Changes to the Agreement

    We reserve the right to change the terms and conditions of the Agreement and any other applicable contractual provisions (including pricing) between us and the Customer at any time. The most up to date Agreement shall be available on www.ephona.co.uk  Should the Customer continue to use the Product and/or Services after the entry into force of the new Agreement, the new  terms and conditions of the Agreement will be considered as accepted.

  • Place of jurisdiction and applicable law
    • This Agreement and the supply of the Services will be subject to the laws of England, and the English courts will have exclusive jurisdiction in respect of any dispute arising from the Agreement, unless we require a court order or injunction against you in another jurisdiction.
  • Assignment
    • The Customer is permitted to transfer rights and obligations arising from this contract to third parties only with the prior written consent of EPhona Mobile, such consent not to be unreasonably withheld. In registering with us, the new customer is deemed to have accepted these terms and conditions of service and all liabilities (e.g. debt) associated with that SIM Card.
    • EPhona Mobile is entitled to transfer this contract without the consent of the Customer at any time.
  • Miscellaneous
    •  No term of this Agreement is enforceable by any third Party (a person who is not a party to this Agreement) under the Contracts (Rights of Third Parties) Act 1999.
    • No failure or delay on the part of EPhona Mobile or EPhona Limited in exercising any right, power or privilege under this Agreement shall operate as a waiver thereof unless it is agreed in writing and signed EPhona Mobile or EPhona Limited.
    • A finding that any provision of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under applicable law shall not affect or impair the validity, legality or enforceability of any other provisions of this Agreement provided that this does not materially prejudice either Party in their respective rights and obligations of this Agreement.
    • In the event of a conflict between the terms and conditions of this Agreement and any advertising materials, these terms and conditions shall take precedence.


EPhona Mobile Returns Policy

  • SIM cards
    • If you decide you do not want your EPhona Mobile SIM Card after you have bought it online from www.ephona.co.uk you must return it to us within 7 working days at your own cost.  Our returns policy only applies to SIM cards which are unused (i.e. not used to make or receive calls or send or receive messages or data) and is still attached to the original SIM card holder. Our returns policy operates in addition to any other rights you have.
  • Handset and SIM cards

    For mobile phones, the unused phone and other goods bought online from www.ephona.co.uk must be returned to us within 7 working days of delivery at your own cost. The unused phone and other goods must be returned in their original packaging. If we do not receive the phone and other goods back by the required date or if it has been used or we do not receive all the accessories that we sent to you, then no refund can be executed. You are responsible for the SIM/phone and other goods until they are received by us.

  • Postage
    • We are not under any circumstances liable for any SIMs, Mobile Phones or any other goods which are lost in the post. Customers are advised to send returned goods by registered or recorded post.
  • Refunds
    • Refunds (where applicable) will be credited to the card used for the original purchase after receipt of the returned equipment and satisfactory inspection by us. Please allow 30 days for the refund.


Promotions

  • The EPhona Mobile 10% Rewards Scheme Terms and Conditions
    • The EPhona Mobile 10% rewards scheme (the “Reward Scheme") will continue until 31/08/09 or until further notice, whichever is earlier. EPhona Mobile reserves the right to withdraw or amend the Reward Scheme at any time, upon which EPhona Mobile will give reasonable notice to all customers.
    • Eligible customers will qualify for free call time credit equivalent to 10% of the value of their total top-up spend during each applicable monthly period for the duration of the Reward Scheme. The monthly period shall be per calendar month.
    • All EPhona Mobile customers who register or have already registered their details online at www.ephona.co.uk are eligible to take part. The Customer will not be charged for any communication(s) sent by EPhona Mobile pursuant to this Reward Scheme.
    • Eligible customers may join the Reward Scheme at any time whilst the Reward Scheme is in place. First free call time credit will be based on total top-up spend made from date of acceptance of their participation on the Reward Scheme by EPhona Mobile to the end of that particular calendar month.
    • A customer’s top-up spend must be a minimum of £20.00 (twenty pounds) per month in order for the Reward Scheme to become applicable to the customer. The free call credit will however be assessed based on the entire calendar month’s spend (from £0.01 upwards, once the minimum £20.00 spend threshold has been met).
    • Any free call credit will not count towards the following monthly qualifying call spend (e.g. if you are given £5.00 (five pounds) free call credit in any applicable calendar month you will need to spend £25.00 (twenty five pounds) on top-ups in that month to avail of the benefits of the Reward Scheme).
    • The Reward Scheme is subject to a maximum free call time credit of £20.00 (twenty pounds) per customer each calendar month (e.g. you spend £300.00 you shall only be eligible for £20.00).
    • The Reward Scheme will not apply retrospectively before the 1st day of February 2008 or the date of the EPhona Mobile’s acceptance of the customer’s participation on the Reward Scheme.
    • To be eligible each month, you must stay connected to EPhona Mobile on your current mobile number until your free call time credit has been redeemed and loaded on your SIM card. If you change your mobile number during a monthly period you will not be eligible for any free call time credit accumulated on that mobile number at the end of that monthly period.
    • If you change your mobile number during the Reward Scheme you must register your details again on your new number. Free call time credit will be counted from your new registration date to the end of that particular monthly period.
    • EPhona Mobile shall use its reasonable endeavours to load the free call time credit on to your mobile number within approximately 15 days of the end of each calendar month. EPhona Mobile shall send you a text message confirming your free call time credit has been credited. if you do not receive your free call credit within 21 days of the end of any calendar month then please contact the EPhona Mobile Customer Service team.
    • Customers may use any combination of top-up methods: E Top-up, credit/debit card, voucher, Web and Mobile Top-up or any other new Top-up medium supported by EPhona Mobile.
    • Unless otherwise stated, free call credit delivered as part of any other EPhona Mobile initial call credit, promotional offer, credit or other similar credit will not contribute towards your qualifying top-up spend amount in relation to the Reward Scheme or vice versa. Similarly free call time credit delivered via the Reward Scheme will not contribute towards top-up or call spend requirements for other EPhona Mobile promotions.
    • If your mobile is barred or you fail to top-up and perform the minimum top-up in accordance with the terms and conditions of this Reward Scheme and the EPhona Mobile Terms and Conditions your entry into the Reward Scheme will be invalidated.
    • Free call time credit may only be used in conjunction with your existing EPhona Mobile number and are non-transferable and non-exchangeable. No cash alternatives or alternative credits will be given. EPhona Mobile’s decision on this is final and no correspondence will be entered into regarding this Reward Scheme.
    • EPhona Mobile accepts no responsibility for any tax liability caused/incurred by an individual or business relating to this Reward Scheme.
    • EPhona Mobile may keep you informed of your free call time credit balance from time to time by text message. By participating in this Reward Scheme you agree to receive text messages relating to the Reward Scheme.
    • EPhona Mobile reserves the right in its absolute discretion, where it considers there to have been or there is a suspicion of any breach of these terms and conditions, any fraud or any abuse of the Reward Scheme, to refuse any application or to seek reimbursement of any free call time credit.
    • By entering into this Reward Scheme, you will be deemed to have accepted and agreed to be bound by the terms and conditions of the Reward Scheme. All entry instructions are deemed to form part of these terms and conditions.
    • EPhona Mobile reserves the right to change the terms and conditions of the Reward Scheme at any time.
    • The terms and conditions of the Reward Scheme are to be read in conjunction with the General Terms and Conditions of EPhona Mobile which can be viewed at www.ephona.co.uk. In the event of a conflict between the terms and conditions of the Reward Scheme and the General terms and conditions of EPhona Mobile, the General terms and conditions shall take precedence.
    • EPhona Mobile Limited, 100 Leman Street, London, E1 8EU is the promoter of this Rewards Scheme. The free call credit shall be issued by EPhona Limited and redeemed by EPhona Mobile Limited.
  • The EPhona Mobile Recommend a friend scheme Terms and Conditions
    • In these terms and conditions “You” shall mean a customer with a EPhona Mobile telephone number. “EPhona Mobile” shall mean EPhona Mobile Ltd.
    • The EPhona Mobile Recommend a Friend Scheme (the “Recommend a Friend Scheme") will terminate 31/08/09 unless it is withdrawn or until further notice, whichever is earlier.
    • EPhona Mobile reserves the right to withdraw or amend the Recommend a Friend Scheme at any time.
    • You must be registered online at www.ephona.co.uk to be eligible to take part in the Recommend a Friend Scheme. You must also stay connected to EPhona Mobile on your current mobile number until your free call time credit has been redeemed and loaded on your SIM card. If you change your mobile number during the period that a new customer buys a SIM and cites your old EPhona Mobile number you will not be eligible for any free call time credit accumulated on that mobile number.
    • You shall qualify for £5 free call time credit when a new customer makes their initial top-up of £5 or more having cited your EPhona Mobile number when registering online. This is subject to a maximum of twenty £5 free call time credits per eligible customer.
    • Any free call credit will not count towards any other incentive scheme including but not limited to the EPhona Rewards scheme. Please see www.ephona.co.uk for information on other incentive schemes.
    • Free call time credit may only be used in conjunction with your existing EPhona Mobile number and is non-transferable and non-exchangeable. No cash alternatives or alternative credits will be given.
    • EPhona Mobile shall use its reasonable endeavours to load the free call time credit on to your EPhona Mobile number as soon as the new customer who cited your number has made their first top-up. EPhona Mobile shall send you a text message confirming your free call time credit has been credited.
    • EPhona Mobile may keep you informed of your free call time credit balance from time to time by text message. By participating in this Recommend a Friend Scheme you agree to receive text messages relating to the Recommend a Friend Scheme.
    • EPhona Mobile reserves the right in its absolute discretion to refuse to make any free call time credit or to accept any new registration. This will include (but is not limited to) where it considers there to have been or there is unfair usage, a suspicion of any breach of these terms and conditions, any fraud, any abuse of the Recommend a Friend Scheme, or if a number is barred.
    • EPhona Mobile accepts no responsibility for any tax liability caused or incurred by an individual or business relating to this Recommend a Friend Scheme.
    • By entering into this Recommend a Friend Scheme, you will be deemed to have accepted and agreed to be bound by the terms and conditions of the Recommend a Friend Scheme. All entry instructions are deemed to form part of these terms and conditions.
    • Recommend a Friend £5 call credit is not offered in conjunction with the Free SIM with Top-Up Offer. To be eligible, Free SIM with Top-Up Offer customers need to register at www.ephona.co.uk and make their first paid for top-up of £5 or more.
    • EPhona Mobile reserves the right to change the terms and conditions of the Recommend a Friend Scheme at any time. The current terms and conditions will be available at www.ephona.co.uk.
    • The terms and conditions of the Recommend a Friend Scheme are to be read in conjunction with the General Terms and Conditions of EPhona Mobile which can be viewed at www.ephona.co.uk. In the event of a conflict between the terms and conditions of the Recommend a Friend Scheme and the General terms and conditions of EPhona Mobile, the General terms and conditions shall take precedence.
    • EPhona Mobile Limited, 100 Leman Street, London, E1 8EU is the promoter of this Recommend a Friend Scheme. The free call credit shall be issued by EPhona Limited and redeemed by EPhona Mobile Limited.
  • Free SIM with Minimum £5 Top Up Offer

    The Free SIM with Minimum £5 Top Up Offer (the “Free SIM Offer") is subject to the following additional terms and conditions:

    • This offer applies to new customers only.
    • The general terms and conditions of EPhona Mobile at www.ephona.co.uk shall continue to apply.
    • EPhona Mobile is offering new customers a free Pay As You Go SIM card when a minimum online top-up of £5 is made at www.ephona.co.uk.
    • The Offer may be withdrawn at any time in full or in part at the absolute discretion of EPhona Mobile and/or EPhona Ltd. Unless the Offer is withdrawn, it shall expire on 31/08/09. Any withdrawal will be notified at www.ephona.co.uk.
    • The Offer is limited to one SIM card per person per household.
  • FREE Calls & SMS Promotion

    The Free Calls & SMS Promotion (the “Free Calls & SMS Offer") is subject to the following additional terms and conditions:

    • All calls within the UK from EPhona to EPhona are FREE for the first 15 minutes, and charged at 10p per minute thereafter.
    • All SMSs within the UK from EPhona to EPhona are FREE.
    • EPhona will NOT apply any connection charge or fee to any call or SMS from a EPhona SIM Card to another EPhona SIM Card.
    • The promotion only applies to calls and SMSs made and received within the UK between EPhona SIM Cards. All call rates are in pence per minute.
    • The Offer may be withdrawn at any time in full or in part at the absolute discretion of EPhona Mobile and/or EPhona Ltd. Unless the Offer is withdrawn, it shall expire on 31/08/09. Any withdrawal will be notified at www.ephona.co.uk.
    • Fair use policies apply and the general  terms and conditions of EPhona Mobile at www.ephona.co.uk shall continue to apply.
    • Fair Usage Policy
      • Notwithstanding clause 2.12 the following fair usage policy shall apply for Free Calls & SMS promotion.As part of our customer service and to ensure that you do not suffer from fraud or misuse of your SIM Card we have a fair use policy. If you make more than 120 minutes of calls in any day (00.00 to 23.59), or 3000 minutes in any 30 day period from EPhona to EPhona SIM Cards, EPhona reserves to right to suspend your account and require you to pay for any calls from EPhona to EPhona SIM Cards over those amounts. If you send more than 120 SMSs in any day (00.00 to 23.59), or 1,500 SMSs in any 30 day period from EPhona to EPhona SIM Cards, EPhona reserves to right to suspend your account and require you to pay for any SMSs from EPhona to EPhona SIM Cards over those amounts.  Should we suspend your account you will be required to call customer service on 0870 075 5588. Calls or SMSs should only be for personal and not business use.
  • Number Transfer Promotion
    • £5 call credit will be credited to the relevant SIM Card and may be used towards calls, SMS and/or MMS.
    • The £5 call credit will be credited no later than 72 hours from transfer of a telephone number to the EPhona network.
    • Please note that the number transfer promotion can be used in conjunction with other EPhona offers, schemes and rewards.
    • The Offer may be withdrawn at any time in full or in part at the absolute discretion of EPhona Mobile and/or EPhona Ltd. Unless the Offer is withdrawn, it shall expire on 31/08/09. Any withdrawal will be notified at www.ephona.co.uk.
    • The general  terms and conditions of EPhona Mobile at www.ephona.co.uk shall continue to apply.
  • £5 Call Credit for £30 Top Up Promotion
    • For every £30 of top up in a day (00.00 to 23.59) the relevant SIM Card will be credited with £5 within 72 hours of the top up being made.
    • The aggregate of top ups in a day must be in amounts of at least £30 and there will not be any pro rata provision for amounts less than £30.
    • Online top ups are limited to £30 per day per SIM card.
    • The Offer may be withdrawn at any time in full or in part at the absolute discretion of EPhona Mobile and/or EPhona Ltd. Unless the Offer is withdrawn, it shall expire on 31/08/09. Any withdrawal will be notified at www.ephona.co.uk.
    • The general  terms and conditions of EPhona Mobile at www.ephona.co.uk shall continue to apply.